FAQs

(1) Products

What are Forever & Between products made from?
Forever & Between love natural fibres. Our products are made using the finest quality cashmere, alpaca and 100% Australian merino wool. Product descriptions will specify what fibre has been used to make our products.

What size beanie should I order?
Please note, sizes should be used as a guide only as every baby and child is unique. Before ordering, you should measure the circumference of your child's head to get an indication of what size would be best. If you need a larger size, please contact us for a custom order.

XXS (Newborn) - approx. up to 35cm
XS (0-3 months) - approx. up to 40cm
S (3-6 months) - approx. up to 45cm
M (6-12 months) - approx. up to 50cm
L (1-3 years) - approx. up to 51.5cm
XL (4 years and over) - approx. up to 53cm

Product Colours
Due to the variations in computer screen resolution, colours may appear slightly different when you receive the product.

How do I care for my woollens?
To care for your Forever & Between pieces, cold hand wash with an approved wool detergent. Do not twist or wring to remove water. Gently squeeze, roll in a towel to absorb excess water and lay flat to dry.

(2) Online Shop

What forms of payment do you accept?
We accept all major credit cards via PayPal. Payment is due at the time of purchase.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Simply follow the checkout steps as you would for any other web order.

How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.

What is your exchange / return policy?
Customer satisfaction is important to us. Please refer to the 'Product Return / Exchanges' section in our 'Terms and Conditions'.

(3) Shipping & Handling

How much does shipping cost?
Shipping is charged based on the weight and destination of the parcel. An estimated amount based on a 500g weight will be added to your order at time of purchase.

How long will it take to receive my order?
In stock items will be dispatched within 1-2 business days. Items out of stock are considered a custom order and will take up to 10 business days to make. Please allow additional time for shipment. We will contact you via email to let you know if there are any delays with your order.

If your desired item is not available or you require your order more urgently, please contact us to see if we can help you.

Domestic shipping

Orders within Australia are shipped through Australia Post using the Parcel Post service. We will email you a tracking number once your order is with Australia Post. Domestic orders are typically delivered between 3-7 business days. If you would like additional insurance, or would prefer another shipping method or have any other price enquiry please contact us.

Once your order has been shipped, we are not responsible for any packages that are late, uninsured lost, stolen, damaged through transit, or packages shipped to an incorrect address.

Do you ship internationally?
Yes. International orders are sent via Air Mail and typically take 5-10 business days but may take longer. Costs of postage will be calculated based on weight of goods and intended destination of parcel. We are not responsible for any local customs charges of your country and advise you check with your local customs office regarding additional costs for imported goods.

Once your order has been shipped, we are not responsible for any packages that are late, uninsured lost, stolen, damaged through transit, or packages shipped to an incorrect address.

Please feel free to contact us for information regarding shipping to your country.